Refund policy

At Funkari, every piece is carefully inspected and packaged before dispatch. Due to the nature of our products, we only accept returns and offer refunds under the circumstances outlined below.

Eligibility for Returns

Returns are only accepted if:

  • The product arrives damaged during transit.

  • You receive an incorrect item that differs from your order.

We do not accept returns, exchanges, or refunds for:

  • Change of mind.

  • Personal preference after purchase.

  • Minor variations in color, finish, or appearance resulting from screen settings, photography, or handcrafted details.

Unboxing Video Requirement

To be eligible for a return or refund, customers must provide a clear, continuous video recording of the parcel being opened.

The video must:

  • Begin before the package is opened.

  • Clearly show the sealed parcel and shipping label.

  • Capture the complete unboxing process without cuts or edits.

  • Clearly show the product received and its condition.

Claims submitted without a valid unboxing video may not be eligible for review.

Reporting an Issue

Any issue regarding a damaged or incorrect item must be reported within 5 days of delivery.

To submit a claim, please provide:

  • Your order number.

  • A description of the issue.

  • The required unboxing video.

  • Clear photographs of the product, if applicable.

Claims submitted more than 5 days after the delivery date will not be eligible for a return, refund, or replacement.

Review Process

Once your request is received, our team will review the submitted evidence. If the claim meets the requirements of this policy, we will contact you with the next steps.

Funkari reserves the right to reject any claim that does not comply with the conditions outlined above.

Refunds & Replacements

If your claim is approved, Funkari may, at its discretion:

  • Issue a replacement for the item, subject to availability; or

  • Provide a refund through the original payment method where possible.

For Cash on Delivery (COD) orders, approved refunds will be processed through a mutually agreed payment method.

Contact Us

For any return or refund requests, please contact our customer support team within 5 days of receiving your order and include your order number for faster assistance.